Terms and conditions

No payment is taken on this website and placing an order does not conclude a sale. What you send is a request to buy. We reply by email to confirm availability, the final price including any delivery cost, and the lead time. The sale is concluded only when we confirm it in writing.

Prices are shown in denar and include VAT. Delivery is not included unless stated otherwise — see "Delivery and pickup of the products". The catalogue is rebuilt from our supplier's feed, so prices, stock figures and lead times can change between the moment you place a request and the moment we confirm it. Where something has changed, we tell you before we confirm.

Photographs, dimensions, materials and packaging data come from the manufacturer. Colours vary between screens and between production batches, and dimensions are nominal. If an exact match matters to your project, ask us before ordering and we will confirm against the current stock.

Products are prepared and delivered within 7 to 10 working days of the order being confirmed and the agreed advance payment being recorded, unless a different time is stated or agreed for a particular product.

Products available in stock may be ready for pickup or delivery sooner.

Products can be collected free of charge from the LEDER HoReCa warehouse in Kočani.

Delivery by cargo service is at the buyer's cost, unless the quote or the order confirmation states otherwise.

If the buyer asks for organised delivery to a particular address, the price and conditions of that delivery are set separately, depending on the location, the quantity and the type of products.

Some products are delivered factory-packed and unassembled, with the parts and assembly instructions they need, where applicable.

Where an assembly service is available, the buyer can ask for a separate quote. Assembly is not included in the price of a product unless this is expressly stated.

On taking delivery, the buyer must check the quantity, the packaging and the visible condition of the products.

Visible damage to a product or its packaging should be recorded straight away on the delivery note or the carrier's report and reported to LEDER HoReCa, preferably within 24 hours of receipt.

The 24-hour period is meant to make visible transport damage easier to establish, and does not limit the buyer's statutory rights regarding hidden defects, non-conformity or the guarantee.

You can change or cancel a request at no cost at any time before we confirm it. After confirmation, items already in production or made to order may not be cancellable. We will always tell you which of these applies before we confirm.

LEDER HoReCa is not liable for damage caused by incorrect assembly, improper use, failure to follow the instructions, improper maintenance, or work carried out by an unauthorised person.

This provision does not exclude LEDER HoReCa's liability for rights and obligations that cannot be limited or excluded under the applicable regulations.

The name, email address, telephone number and address you give us are used to process and deliver your order and to contact you about it. We do not sell them and we do not use them for marketing without your agreement.

Questions about an order, these terms, or anything else are best sent to the address in the confirmation email you receive when you place a request.